COVID-19: Our commitment to keeping our patients, staff and community safe.
The health and safety of our patients is of paramount importance to us at Outback PT.
We are continuing to monitor developments related to COVID-19 and are taking this pandemic very seriously.
We are following the guidelines of the CDC and WHO to provide the safest environment for all.
We Are Open
As a healthcare facility, we are considered essential services and our clinical locations WILL CONTINUE TO REMAIN OPEN.
The decision to remain open is based on the Homeland Security Memorandum, which explains that healthcare services like physical therapy help ‘flatten the curve’ by keeping non-effected patients away from hospitals, ERs and Urgent Care facilities.
Telehealth Physical Therapy
For patients who no longer feel comfortable coming to our office, are at high risk, or need to be self quarantining we have the full capability to provide excellent care via Telehealth Physical Therapy. Throughout the state of medical emergency most health insurance companies will waive copays, co-insurances and deductibles so this service could be completely freeto you!
Please contact us for more information or to book your online appointment.
We are observing the following procedures in our clinic to ensure a safe experience for our patients and employees:
Employees will be wearing gloves and protective gear and are practicing good hand hygiene, washing hands between each patient and using hand sanitizer throughout each session.
HEPA filters have been set up in each room
All equipment will be wiped and sanitized after each patient contact
Patient caregivers will be permitted in the clinic
Vendors, observers, visitors and other non-essential individuals will not be granted access to our clinic at this time
Due to the nature of our scheduling, the MAXIMUM number of people in our clinic at any time will be 8
Hand sanitizer and antiseptic wipes have been placed throughout the clinic for your convenience
Patients may elect to wait in their cars or outside the clinic and can be called in when their session commences
If you have returned from international travel, interstate travel (other than from the States on the exempt list) have a fever, cough, sore throat or general fatigue or have been exposed to someone who has displayed these symptoms, please contact us to change your appointment to telehealth.
We will be monitoring this situation closely and will update you if there are any changes. If you have any questions or concerns regarding this matter, please contact us at (617) 718-9300, option 3. To access the Homeland Security Memorandum please click HERE.
Telehealth Physical Therapy - FAQs
What is Telehealth?
Telehealth physical therapy, (or virtual therapy) refers to physical therapy services that are provided over an audiovisual technology platform.
2) How do I know if Telehealth is right for me?
We encourage you to contact our office to discuss your questions with one of our clinicians. We realize every patient is unique and we want to ensure that you are comfortable with telehealth before starting your session.
3) When would be an approriate time to use Telehealth?
There are many correct answers here. If you wake up feeling any COVID-19 symptoms, if you have been exposed to someone who is Covid-19 positive, If you have taken a Covid-19 test and awaiting results, if you are quarrantining or any other reason you cannot attend in person then telehealth is for you!
4) How can I schedule a Telehealth visit?
Telehealth visits can be scheduled exactly as you would an in person appointment. Either call, email or use this formto contact us now!
5) What equipment do I need?
Telehealth visits are conducted through audio-video chat on a device equipped with a camera such as a desktop, laptop, smartphone or tablet. Ahead of time you will be sent your unique zoom link and when your physical theapist commences your session, your link will be sent again.
As it relates to physical therapy equipment, you may be able to use common household items to assist in your session. We may dilver some equipment to you or provide contactless pickup.
6) Will I be able to work with my regularly scheduled therapist?
Yes! This will be just like a regular session but in teh comfort of your own home
7) Will my insurance cover my Telehealth visit?
In most cases, yes! Furthermore most insurances during the global pandemic will also cover your copay, coinsurance or deductible. Please contact us so we can advise you on how your specific insurance will cover telehealth.
8) Am I able to alternate between in office and telehealth physical therapy?
Yes! Depending on your needs we can definitely accomidate that as an option